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May I return my items?
 8/20/2007  by  Customer Service
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the date you receive them on in exchange for store credit, exchange, or a gift certificate. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of receipt in exchange for store credit, the correct item, or a gift certificate.
 
All other returns will promptly receive a store credit or gift certificate as well within 14 days from the date of purchase.

Before submitting a Return Request please view our FAQs about Being our Favorite Customer. 
(Link is highlighted below)
 
The fastest way to initiate your return is using our simple RMA process by accessing your online account and clicking to view your order. Then you will click the RMA RETURN option button next to the product(s) you would like to return. You may also phone a representative, but given we are so busy in the workshop creating it may lead to delays. Please have your order information ready when calling in.
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